Digitalisation is metamorphosing public transport, bringing with it many opportunities and challenges. It has led to the development of advanced technologies, as well as new business models. Digitalisation brings a host of opportunities for the public transport sector, including opportunities to increase efficiency and improve quality, reduce costs, open up new revenue streams, improve customer experience and loyalty, and explore new services.
We are witnessing these benefits with concepts like ‘Mobility as a Service’ (MaaS) and emerging technologies like autonomous mobility. However, it also brings significant challenges such as data privacy, cyber security etc. which must be faced. Increasing digitalisation of public transport has led to an exponential growth of the volume of data and information, from multiple sources consumed by a diverse range of actors.
Passenger transport is changing. Travelers increasingly expect a frictionless and interconnected multimodal experience but how can transport operators adapt and deliver this?